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Find the answer you’re looking for in our Frequently Asked Questions
Prefer to message? Add +44 330 053 2583 to your contacts to send us a WhatsApp. Our team is available Monday to Friday 8am until 6pm
Can’t find the answer? Give us a call on 024 7693 7770. Our team is available Monday to Friday 7am until 8pm and Saturday 8am until 6pm
If you'd like to speak to us about opening a business account, please fill in this short form.
If your parcel is being delivered by DHL Express in the UK, you’ll need to track it with DHL Express. We’re sorry, but we can’t track or assist with any queries relating to DHL Express deliveries, so please contact them directly.

If your parcel was booked and paid for on our Send website (for personal senders and small businesses), you can contact us via the help centre.

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